You may return most new, unopened items within 14 days of delivery for a refund or replacement. We'll also provide replacement if the return is a result of our error (you received an incorrect or defective circle lenses, etc.), kindly email us at firstname.lastname@example.org and send us some photo to proof your request.
You should expect to receive your refund within 3 to 5 business days after we receive returned item. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
|** Please keep the faulty product and do not throw it away, we might need the faulty product to find out the problem.|
** Delivery time are estimation only, actual delivery time may delay due to certain circumstances.
** FedEx do not ship to PO Box, APO and FPO address except Dubai.
** Handling times are not included in above mentioned estimate delivery.
** FedEx service are not available for US, Brazil, Mexico, Philippines and certain city.
shipping rate & estimate shipping time
|FedEx International Priority||Rates From||Estimated Delivery|
|CANADA||$10.00||3 ~ 5 business days|
|Countries in Europe||$10.00||3 ~ 7 business days|
|Asia countries||$10.00||3 ~ 5 business days|
|Australia & New Zealand||$14.50||3 ~ 7 business days|
|Rest of the world||$19.50||3 ~ 5 business days|
|Standard Registered Airmail||Rates From||Estimated Delivery|
|Countries in Europe||$5.00||9 ~ 25 business days|
|Asia countries||$5.00||7 ~ 20 business days|
|Australia & New Zealand||$5.00||9 ~ 25 business days|
|Rest of the world||$5.00||14 ~ 35 business days|
|United Stated||$5.00||9 ~ 25 business days|
|Premium Registered Airmail||Flat Rate||Estimated Delivery|
|United Stated||$8.00||8 ~ 15 business days|
|Australia||$8.00||8 ~ 15 business days|
free shipping for order $50 or above
|Country||Type of Shipping Method & Estimated Delivery|
|Mexico, Brazil & Philippine||$50 or above - Standard Registered Airmail (Estimated 9~25 business days)|
|United Stated||$50 or above - Premium Registered Airmail (Estimated 8~15 business days)
|Canada, United Kingdom||$50 or above - FedEx International Priority (Estimated 3~5 business days)|
|Australia||$50~$79 - Premium Registered Airmail (Estimated 8~15 business days)
$80 or above - FedEx International Priority (Estimated 3~5 business days)
|Asia countries||$50 or above - Standard Registered Airmail (Estimated 14~30 business days)
|Rest of the world||$50 or above - Standard Registered Airmail (Estimated 9~30 business days)|
International shipments may be subjected to duties, taxes, broker and customs charges, all these are responsibility of the recipient. Customs policies vary from country to country, kindly check with your local customs office for further information.
In most case, there will be no duties & taxes charges occur, But if there is any charges occur, we cannot be held responsible for the payment of any of these charge.
Certain country have higher chance of getting duties & taxes charges by their local Customs, such as Brazil and Philipines
**updated on 24th July 2015